Refund policy

We cannot accept returns on products that were opened and/or used due to health and safety regulations.

Damaged goods can be exchanged or refunded provided evidence of the damage is submitted for review to Hinterland Healing. Evidence of freight damage must show the condition of goods and packaging at the time of receipt of the package.

Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled Hinterland Healing may require confirmation from the card provider or issuing bank for any change.